Smart Towing is incorporated into IBEROASISTENCIAs operational processes, to improve the quality of the service offered by the company.The tool is simple and very intuitive. The Smart QC consists of theimplementation of a service sheet and survey, for quality improvementof their services and productivity.SMART QC is a strategy to ensure care and continuous improvement inthe quality offered by the organization. This means offering and satisfyingcustomers to the maximum and achieve the companys objectives.After completing the necessary information, from there, eachprocess until the detailed obtaining of each service, including serviceslater as well as after-sales.A more detailed monitoring of the service offered is carried out and theproblems sooner, to correct them more easily.